Cancellation Policy

We hate to lose you as a customer and we understand life happens, but we have a strict cancelation policy. All deposits are FINAL, and deposits are nonrefundable. We try to be clear and upfront. In certain circumstances there is a possibility for a partial refund, so read below for how we try to work together.

For all cancelations the hall must be notified in writing through email at (queenspartyhall@gmail.com). If there is less than 90 days from when you have to cancel and the date of the event, we will free up the date and try to replace it with another customer. We will work hard and try to replace the booking. If we cannot book for the same asking price to another customer, unfortunately you will lose initial full deposit.

In the event of any refund, a $200 service charge will apply. The hall does not offer refund or rein check due to any circumstance especially if it’s a last minute cancellation. In rare circumstances, the customer will receive a partial refund of deposit if cancellation notice is received in advance time prior to actual date of party AND the hall is re-booked for the same asking price by another party or customer. (Subject to accommodation and discretion of the hall) If the date is not replaced then then you will lose your full deposit.

In other words, please let us know as soon as you find out you have to cancel, and we will try our best to work with you so everyone wins.